We’re here to help you every step of the way. Our support team is always ready to assist you with orders, product details, delivery updates, and after-sales service.
Submit a support ticket and our team will review your request and respond quickly with clear guidance and a solution tailored to your needs.
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What payment methods do you accept?
We accept multiple payment options for your convenience, including bank transfer, debit cards, credit cards, and cash payments (where applicable). All payment methods are secure and reliable.
Is it safe to make payments on your website?
Yes, all online payments made through our website are protected using secure payment gateways to ensure your personal and financial information remains safe.
Do you require full payment in advance?
For most orders, we require full payment before processing. However, for bulk or customized furniture orders, partial advance payment may be accepted. Please contact our team for details.
Can I pay in installments?
Installment options may be available on selected products or bulk orders. Availability depends on order value and agreement terms. Kindly get in touch with us for confirmation.
What happens if my payment fails?
If your payment fails, please try again using a different method or contact your bank. If the issue continues, our support team is always available to assist you.
Will I receive a payment confirmation?
Yes, once your payment is successfully completed, you will receive a confirmation via email or phone, along with your order details.
Do you offer refunds?
Refunds are handled according to our refund and return policy. In case of order cancellation or eligible returns, payments will be refunded through the original payment method within the specified time frame.
Do you offer delivery services?
Yes, we provide reliable delivery services to ensure your furniture reaches you safely and on time. Delivery options may vary depending on your location and order size.
How long does delivery take?
Delivery time depends on product availability and your location. Standard orders are usually delivered within the estimated timeframe shared at the time of order confirmation.
Do you deliver nationwide?
We deliver to most areas. For remote or special locations, delivery availability and charges may vary. Please contact our team to confirm delivery to your area.
Are delivery charges included in the price?
Delivery charges may or may not be included, depending on the product and delivery location. Any applicable charges will be clearly communicated before order confirmation.
Will my furniture be assembled upon delivery?
Assembly services may be available for selected items. If required, please inform us at the time of placing your order so we can arrange it accordingly.
What should I do if my order is delayed?
In case of any unexpected delay, our team will inform you promptly. You may also contact our support team for updates regarding your delivery.
What if my furniture arrives damaged?
If your order arrives damaged, please inform us immediately. Our team will review the issue and assist you according to our delivery and return policy.
Do you accept returns?
Yes, we accept returns in accordance with our return policy. Items must be returned in their original condition and packaging.
What is the return time period?
Return requests should be made within the specified timeframe after delivery. Please contact our support team as soon as possible to initiate the process.
Which items are not eligible for return?
Customized, made-to-order, or clearance items may not be eligible for return unless there is a manufacturing defect or delivery damage.
How can I request a return?
To request a return, please contact our customer support team with your order details. Our team will guide you through the return process.
Will I receive a refund or replacement?
Depending on the issue and product condition, we may offer a refund, replacement, or store credit, in line with our policy.
Who covers the return shipping cost?
Return shipping costs depend on the reason for return. If the item is damaged or faulty, we will take responsibility. Otherwise, shipping charges may apply.
How long does the refund process take?
Once the returned item is received and inspected, refunds are processed within the stated timeframe using the original payment method.
Do you provide a guarantee on your furniture?
Yes, we offer a guarantee on our furniture to ensure quality and customer satisfaction. Our guarantee covers manufacturing defects under normal usage conditions.
How long is the guarantee period?
The guarantee period may vary depending on the product. Specific details are provided at the time of purchase or can be confirmed by contacting our team.
What does the guarantee cover?
Our guarantee covers structural faults, material defects, and workmanship issues that occur during normal use. It does not cover damage caused by misuse or wear and tear.
What is not covered under the guarantee?
The guarantee does not apply to damage caused by improper handling, unauthorized repairs, accidental damage, or natural wear over time.
How can I make a guarantee claim?
To make a claim, please contact our customer support team with your order details and clear images of the issue. Our team will review and guide you through the next steps.
Will the item be repaired or replaced?
Depending on the issue, we may offer repair, replacement, or an appropriate solution in line with our guarantee policy.
Does the guarantee affect my legal rights?
No, our guarantee is provided in addition to your statutory consumer rights and does not affect them.
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